Privacy Policy

Last modified: December 18, 2024

NOTICE: We record all chats, for which you will be prompted to accept this term and condition.  We may also sell your personal data.

Introduction

Restaurantware and its affiliates ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.restaurantware.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.

  • In email, text, chat, and other electronic messages between you and this Website - all of which are subject to recording, for which you expressly consent to same.

  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

  • Any other sources in which you interact with the Company.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or 

  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");

  • That is about you but individually does not identify you; 

  • From your computer, including IP addresses, operating systems and browser software;

  • The website that you came from before visiting our Website;

  • Demographic information about you regarding age range and income levels; and/or

  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

  • From third parties, for example, our business partners.

Information You Provide to Us  

The information we collect, record and retain on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

  • Records and copies of your correspondence, including through our chat service on the Website (including email addresses), if you contact us.

  • Your responses to surveys that we might ask you to complete for research purposes.

  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

  • Your search queries on the Website.

  • Catalogue requests.

  • Other information provided by you to create an account.

  • Survey participation and results.

  • Purchase information and other records used in connection with purchases you make.

  • Any other registration information provided to our website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although , please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  •  Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). 

The information we collect automatically may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies. For further information, please see our Cookies Policy.

  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

For more details about how we use these technologies, please see our Cookie Policy.

WEB BEACONS

Some of our Web pages and HTML -formatted e-mail newsletters may use Web beacons to compile aggregate statistics about website usage. A Web beacon is an electronic image often called a single- pixel (1x1) or clear GIF, which is ordinarily not visible to the site visitor. Web beacons can recognize certain types of information on a visitor's computer, such as visitor's cookie number, time and date of page or image view and description of the page where the web beacon is placed. When used in an e-mail they can tell us whether an e-mail has been opened. You may control whether your email client is allowed to download images and web beacons.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

WHAT PERSONAL INFORMATION WE COLLECT

We collect only that Personal Information that you specifically and voluntarily provide to us while using our Site. For the purpose of this Policy, we define Personal Information as information that identifies you as a specific individual, for example, your name, account number, physical or email address, and phone number. We collect your Personal Information when you:

- Make a purchase
- Create an account
- Subscribe to our newsletter
- Request a catalog
- Participate in a survey
- Register at our website

Please note the site is intended for use by residents of the U.S. only who are over the age of eighteen (18). We do not knowingly collect Personal Information from children younger than thirteen (13) years of age.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.

  • To provide you with information, products, or services that you request from us.

  • To fulfill any other purpose for which you provide it.

  • To provide you with notices about your account, including expiration and renewal notices.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to our Website or any products or services we offer or provide through it.

  • To allow you to participate in interactive features on our Website.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. 

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties we use to support our business.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

  • To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. 

  • To fulfill the purpose for which you provide it. 

  • For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our terms of use and/or terms of sale and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. To help protect the security of your Personal Information, we seek to use security technology and procedures consistent with industry standards. We use encryption technology and Secure Socket Layers ("SSL") in all areas of the Site where your personal account information is required, which means the Personal Information you submit to us via our Site is encrypted by your computer and decrypted again on our side. If your browser does not support SSL or if you are unable to establish a secure connection due to a company firewall, please call us at 800-851-9273 to place your order by phone. In addition, your personal account information and transaction history are kept behind a firewall.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Restaurantware” section below.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

YOUR STATE PRIVACY RIGHTS

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. 

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.

  • Access and delete certain personal information.

  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).

  • Data portability.

  • Opt-out of personal data processing for:

    • targeted advertising (excluding Iowa);

    • sales; or 

    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

  • Either limit (opt-out of) or require consent to process sensitive personal data. 

Nevada provides its residents with a limited right to opt-out of certain personal information sales.

SPECIAL NOTIFICATION TO CALIFORNIA RESIDENTS

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.

We do not sell any personal information at any time.

You may request that Restaurantware disclose certain information to you about our collection and use of your personal information over the past 12 months.

You may request that Restaurantware delete any of your personal information that we collected from you and retained, subject to certain exceptions.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us at service@restaurantware.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will try responding to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

All disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

There is no charge to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

GDPR

The General Data Protection Regulation creates consistent data protection rules across Europe and applies to companies based in the EU as well as global businesses who process personal data about individuals in the EU.

To highlight our commitment to data security and protection, let's review some key points regarding the GDPR:

- Consent Notice: User consent regarding cookies and tracking must be clear and distinguishable from other matters and provided in an easily accessible way. When you are attempting to visit the website from a location in the EU, you will be greeted with an immediate notice regarding cookies and tracking. Action must be taken on this notice to view the website. Actions include viewing the website with cookies enabled or receiving information about viewing using your browser's private-viewing ability.

- Consent Opt-Out: It must also be as easy to withdraw consent as it is to give it. This page has been updated with instructions on how to opt-out of targeted advertising.

- Data Portability: GDPR introduces data portability - the right to receive the personal data concerning you. This page has been updated with instructions on how to request a copy of the data you have submitted to us in the past.

- Right to be Forgotten: You have the right to contact us at service@restaurantware.com to request account information be deleted, assuming there are no in-process orders or payments where the information is necessary.

- Data Retention: For EU user accounts that have not been accessed in 10 Years, Restaurantware will delete the personal data pertaining to those accounts.

   - "When the controller is able to demonstrate that it is not in a position to identify the data subject, the controller shall inform the data subject accordingly." Personally identifiable information is not passed through Google AdWords, DoubleClick and Google Analytics as their contracts and policies prohibit information being passed to Google that could be recognized as Personally Identifiable Information (PII). For that reason, the "User and event data retention" settings within Google Analytics has been set to "Do not automatically expire".

Data Portability/Opt-Out Instructions

For users who reside in the EU and would like to receive a copy of the personal data that has been previously supplied to us, please make a request to service@restaurantware.com. For instructions on how to opt-out of targeted ads, please see the 'MARKETING COMMUNICATIONS: OPTING OUT' section in this document. To browse the website without your browser saving cookies or your history, please disable cookies in your browser.

MARKETING COMMUNICATIONS: OPTING OUT

When you provide us with Personal Information, such as when you register to receive email newsletters, catalog subscriptions or other information or when you make a purchase, we will provide you with the opportunity to opt-out of having your Personal Information used by us to send you advertising or promotional materials. Unless you have opted out of receiving such marketing materials, we may use your Personal Information to send you (via email or postal mail) advertisements concerning our products, services, special promotions, surveys or any other such opportunities we may provide which we believe may be of interest to you. Such advertisements may also concern products and services of third parties that are sold or featured on the Site.

TEXT MARKETING & NOTIFICATIONS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

MOBILE PHONE CONTACT INFORMATION

We collect mobile phone contact information to facilitate communication with our customers and provide updates about our products and services. This information is used exclusively for direct communication between Restaurantware and our customers, including order confirmations, promotional offers, and other relevant updates. We do not share, sell, or disclose your mobile phone contact information to third parties for marketing purposes. If you prefer not to receive SMS/MMS messages from us, you can opt-out at any time by replying STOP to any of our messages. Your privacy and trust are important to us, and we are committed to protecting your personal information.

REMARKETING WITH GOOGLE ANALYTICS

We also use Remarketing with Google Analytics to advertise online. Remarketing with Google Analytics allows third-party vendors, including Google, to display our ads on third-party sites across the Internet by studying your use as well as other visitors’ past use of our Site and other websites. You can learn more about Google’s practices in connection with this remarketing and opt out of it by visiting http://www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on, available at www.tools.google.com/dlpage/gaoptout.

GOOGLE ANALYTICS

Our Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) which uses cookies and similar technologies monitoring our Site visitors to help us analyze how visitors use our Site. Google Analytics analyzes our Site visitor data by transmitting information generated about our Site usage, including visitor IP address, to Google where they evaluate visitors’ use of the Site, compile statistical reports on website activity, and provide other services relating to website activity and internet usage. During this process, Google may also collect information about Site visitors’ use of other websites. Google does offers the ability to opt out from tracking through Google Analytics cookies. To do so, please visit http://tools.google.com/dlpage/gaoptout.

GOOGLE DISPLAY NETWORK IMPRESSION REPORTING

We use Google Display Network Impression Reporting to analyze users’ interactions with our ads. Restaurantware and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, our other uses of ad services, and your interactions with these ad impressions and ad services are related to visits to our Site. You can learn more about Google’s practices in connection with this reporting by visiting http://www.google.com/settings/ads. You can opt out from tracking through Google Display Network Impression Reporting or by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

CONTACTING RESTAURANTWARE

Should you have any questions, please use the contact information below.

restaurantware.com
2150 W 43rd St, Unit B
Chicago, IL 60609
United States
service@restaurantware.com
800-851-9273

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.